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Our Legal Terms for Your Account

These terms set out how sarangselot operates your account, handles your data, and manages access for Indonesia where local law permits.

Eligibility depends on local lawDANA, OVO, GoPay wallet use coveredAccount data handled with careContact rights explained clearlyCookie and retention policy included
sarangselot Our Legal Terms for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Your account security and data rights are not afterthoughts here. We've set up concrete processes for each area so you know exactly what happens to your information and how to act on it.

Account Security

We use OTP verification on login and require PIN confirmation for wallet changes. If your DANA or OVO account number is updated, a re-verification step triggers automatically.

Data Retention

Transaction data tied to your GoPay, DANA, or OVO deposits is retained for the period required under applicable law. You can request a summary via the contact form at any time.

Cookie Handling

Essential cookies run from your first visit. Non-essential cookies — analytics and personalisation — are off by default and switchable in the preference panel inside your account settings.

Your Rights

You can request access to the data we hold, ask for corrections, or close your account through the contact form. We confirm receipt and aim to respond within the period required by applicable law.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Matters

If you need to raise a legal question, request your account data, or dispute a transaction linked to your DANA, OVO, or GoPay wallet, we have three contact paths available. Response times vary; for urgent account-access issues, live chat is the fastest route. Players in Bekasi and elsewhere in Indonesia can reach the same support channels through the mobile site or desktop.

Live Chat Open the chat widget from any page in the lobby. Use this for urgent account or wallet queries — DANA, OVO, GoPay transaction issues are handled here first.
Contact Form Submit a written request for data access, account deletion, or a formal policy question. We respond to the email address registered on your account.
Account Help Centre Find answers to common legal and policy questions — cookie settings, data retention periods, and wallet verification steps — directly inside your account panel.

Your Legal and Policy Questions

These are the questions we get most often about our legal terms, data handling, and account rights. If yours is not here, use the contact form or live chat.

Access depends on local law and the eligible regions where sarangselot operates. You are responsible for confirming that using the platform is permitted under the laws that apply to you.

We collect the information you provide at registration plus transaction data from your DANA, OVO, or GoPay wallet. This is used for account verification, security, and legal compliance only.

Submit a request through our contact form using the email address on your account. We will confirm receipt and provide your data within the timeframe required under applicable law.

Yes. Send a deletion request via the contact form. Some data — such as wallet transaction records linked to DANA or OVO deposits — may be retained for the period required by law before full deletion.

Essential cookies are active from your first visit and cannot be turned off. Non-essential cookies are off by default. You can manage them at any time inside the preference panel in your account settings.

Raise it first through live chat with your transaction reference. If unresolved, submit a formal dispute via the contact form. Our team reviews wallet records and responds to the email on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.